Frequently asked questions - FAQ

Natural food

We recommend a three-step transition to help your dog adjust to their new diet.

  • It is recommended to skip one or two meals for your pet, except for cats, to help their digestive system get rid of the previous diet.
  • During the transition week, it is recommended to pour ½ cup of hot water over the medallions. This will help the animal digestive system develop its own natural enzymes and facilitate the transition to a raw diet.
  • Stop adding water to the medallions and let your dog enjoy them. However, if your dog has a sensitive stomach, continue adding water to the medallions until their stomach settles.

During the initial days of transitioning your animal to raw protein, you can add warm water to their medallions to make them soft. This will help their digestive system adjust to raw protein and develop its own enzymes.Our method has been developed over a period of ten years through real-world experience with our customers.

During the initial week of transitioning your dog to a raw diet, it is possible that they may have loose stools or diarrhea as their digestive system is still adjusting to the new diet.

Our recommendation is to give one medallion per 10 pounds of body weight. If you have a puppy or kitten, it is important to provide twice the amount until they reach their adult size. Feel free to modify the suggested portions according to your pet’s age, level of physical activity, and individual needs. These quantities serve as general recommendations only.

To find the recommended amount of food based on your dog’s weight, please refer to the Feeding Guide section available on each product page on our website.

We suggest washing any utensils, cutting boards, or dishes that may have been in contact with the raw food with hot soapy water, just like you would when preparing your own meat. Additionally, remember to also wash your hands thoroughly.

We recommend that you explore the Natural Raw Feeding section of our website. There, you can discover the benefits that a natural diet can provide for your pet.

It’s important to include variety in your dog’s diet just like humans do. You can add different meats like beef, chicken, duck, and turkey to their food. This can provide your dog with different textures and flavors while also being beneficial for their health.

To prevent immune reactions in your dog due to overexposure to a particular protein, it’s recommended to introduce a new protein source every two or three months. Try to make more frequent changes if you can!

Different types of meat contain varying amounts of amino acids, vitamins, minerals, and fatty acids. This means that the nutritional profile of chicken, beef, and duck is unique to each protein. To give your pet a variety of nutrients, it’s best to alternate between two or three types of meat. This way, your dog can get the optimal supply of nutrients from its diet.

Our medallions are designed to meet all the nutritional needs of your dog at every life stage. They are complete and balanced, providing additional nutrients for optimal health.

Yes. However, we recommend not mixing raw food and kibble during the same meal because they have different digestion times, which may cause digestive problems. It’s better to feed raw food in the morning and kibble at night.

Our medallions provide a balanced and complete diet for dogs of all life stages, containing every nutrient they require.If you want to add more color and texture, you can use these fruits and vegetables: broccoli, strawberries, raspberries, cranberries, apples, bananas, carrots, cucumbers, peppers, watermelon, and pumpkin purée.

However, it is essential to refrain from consuming certain types of fruits and vegetables including avocados, onions, garlic, leeks, chives, grapes, apple seeds, raw potatoes, and cherry pits.

Even though cats and dogs are not very susceptible to salmonella or E. coli, it’s essential for your own well-being that you maintain their living area clean. It’s crucial to wash their bowls and your hands regularly and ensure that their eating space is always clean.

Starting your dog on a raw diet as early as 8 weeks is ideal in order to provide them with all the benefits.

If your dog is consuming bones frequently, it could be a sign of excessive calcium intake. To address this issue, we suggest restricting bone consumption to two or three times a week. Additionally, you can supplement your dog’s meal with fruits and vegetables.

We suggest switching to freeze dried food to avoid having to give your dog kibble while you’re away. Additionally, our Canine Support team is available to offer further guidance if needed.

If you store our medallions in an airtight container after thawing, they can last for up to three days in the refrigerator.

Defrosting food in a microwave is not recommended as it can cause uneven cooking and affect the food’s nutrient content. If you need to thaw your pet’s food quickly, try adding a small amount of hot water to help with the defrosting process.

It is normal for your pet to not drink a lot of water since natural food contains 60-70% water. However, they will begin to rely on food as a source of hydration. It is crucial to always have fresh water accessible to them.

If your dog doesn’t eat all their food, you can wait for 15 minutes at room temperature before storing the remaining medallions in an airtight container in the fridge. You can keep the food in the fridge for up to three days before disposing of it.

Dog food recipes usually contain vegetables and carbohydrates that are not easily digestible for cats. However, cats can consume diets that include duck and berries or beef and fresh herbs, which are more friendly for their system, but only in moderate quantities. It’s not recommended to feed cats dog food. On the other hand, dogs can eat cat food, but only temporarily.

Yes, all our recipes are complete and balanced, and they contain sufficient amounts of taurine. You can find more information about their nutritional analysis in the full details.



Recreational bones

The Beef rib is a suitable option for dogs who enjoy chewing because it is not a carrier bone and therefore, it is safe for chewing.

Yes, it’s safe to eat ribs because they aren’t classified as carrier bones. However, it’s important to keep an eye on your dog while they’re chewing the bones.

To keep your dog healthy, it’s best to give them a bone 2-3 times a week along with their regular meals. However, if you see that your dog’s stools have turned white, you should decrease the amount of bones you give them per week.

Make sure to supervise your puppy when they are chewing, starting as early as 3 months old.

Ingredients & manufacturing

We obtain the majority of our ingredients from farmers and producers that are situated near our production facility. Additionally, all of our ingredients are deemed safe for human consumption, so they are just as good as (if not better than) your own.

You can trust that our factory produces food under very high standards. We follow both MAPAQ regulations and HACCP principles to ensure hygiene. We also maintain proper temperature conditions for our ingredients throughout the production process. This means that the medallions you receive have been kept at the ideal temperature until they are ready to be served. Additionally, we inspect each medallion before packaging to ensure quality.


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